- To confirm and guarantee a reservation, we require details of your credit card; and
- Notification to cancel a confirmed reservation must be in writing (by fax or email) to reach us no later than 14 days prior to the date of arrival. Otherwise, a charge of one room-night will be debited from your card; and
- A reserved room will be available after 14:00 on the day of arrival. Checkout time is no later than 11:00 on the day of departure; and
- Smoking is strictly prohibited in Aster House.
Guests from Past Season
Making a Reservation
To proceed with making a reservation, please provide a valid credit card* details i.e. name on card, card number, the expiry date, the 3 or 4 digit code on the back or the front of the card.
Credit card details can be provided by fax to +44 20 7584 4925 and by phone to +44 20 7581 5888.
To comply with UK regulations on data protection, please do not send your card details via email.
Alternatively: Please provide us with your contact number and we would be delighted to call you at an agreed time during our office hours** to obtain the necessary card details. Our contact number for “WhatsApp” is +44 7873 229 688. Importantly, please do not send any messages with sensitive financial information until we have established contact. Voice call is by prior arrangement after contact has been established.
*We accept Amex, MasterCard and VISA. Your card is needed to guarantee a confirmed reservation. The cost of one room-night will be charged to your card on or before the date of arrival in the event of a no show or the cancellation notification was provided less than 14 days prior to the date of arrival. Otherwise, you pay for the cost your stay at checkout.
**Our reservation office hours are London Time 0900 to 2200 daily. By way of example, London Time is 5 hours ahead of Eastern Standard Time and 8 hours ahead of Pacific Standard Time.
Our Back Garden