FAQ

 Please note that the Q&As below are not in order of frequency or importance

How far is Aster House from the nearest underground station?
Where is South Kensington?
Are Harrods and Brompton Cross within walking distance?
What is a "bed and breakfast"?
Can we have a “no-smoking" room?
Do you have a restaurant or provide room service?
What time is breakfast served?
Can we have a price-break if we were to miss breakfast?
Can you arrange excursion tours for us?
Is there a hairdryer in your guestrooms?
What are the amenities in your guestrooms?
What about iron and ironing board?
Do you supply power point converter and voltage converter?
What credit cards do you accept?
Can we settle our room bills other than using a credit card?
Can we use our calling or phone cards to make calls from your guest rooms?
Do you have triple rooms?
Do you have family rooms that can accommodate four people?
Do you have connecting rooms?
Can we get back the VAT levied on our accommodation bills?
Do you have parking facilities?
Are there any animals in Aster House?
Is there daylight or windows in the rooms on the lower ground floor?
May we have a very quiet room?
Are your rooms air-conditioned?
Is there an ice-machine?
What time can we have our reserved room?
What is the check-out time?
What are the sizes of your rooms
What if we prefer a larger room or a room on the lower / higher floor?
Can we have a room with a king size bed?
Is it true that your bathrooms are small?
Can you arrange an airport pickup?
Is there an elevator in Aster House?

 

Q. How far is Aster House from the nearest underground station?

A. We are about 3 minutes walk away from the South Kensington Underground Station. The station is served by Piccadilly Line, Circle Line and District Line. You can reach majority of London's famous sights with ease in less than 20 minutes via the tube from the station.

 

Q. Where is South Kensington?

A. South Kensington is located in the south-western part of central London and is in the Royal Borough of Kensington and Chelsea. Kensington Palace and Kensington Gardens are about 10 minutes walk away. South Kensington is well-known for a number of reasons:

1. It is one of the best residential districts in London.

2. It is commonly known as "Museum-Land". The Victoria and Albert Museum, the Science Museum, the Geological Museum and the Natural History Museum are all here at our doorstep.

3. It is also fondly known as "Froggy-Land". Here you find a large French community, the French Institute and the French School "Lycée Français Charles de Gaulle".

4. The Royal Albert Hall, the Albert Memorial, the Royal College of Music, the Royal College of Art and the Imperial College of Science, Technology & Medicine are all "just up the road".

 

Q. Are Harrods and Brompton Cross within walking distance?

A. Harrods, fashion houses and shops in Knightsbridge, the Conran Shop, famous restaurants and designers' boutiques in Brompton Cross are all about 10 minutes walk away.

 

Q. What is a "bed and breakfast"?

A. Bed and Breakfast ("B&B") is a hotel of sort! It is also commonly known as "guesthouse" - mostly family run that provide reasonably priced accommodation with breakfast included in the room rate. In general, B&Bs have less ancillary facilities than a purposed built hotel, e.g. coffee shop, restaurant and fitness centre. According to London Tourist Board - "London has a huge range of B&Bs on offer. They do not usually conform to the general image of a B&B in Britain, i.e. a quaint country farmhouse. A B&B in London could take many forms. It does not imply a particular type of building. It will be a small establishment, providing accommodation and breakfast only, with no other meals. In central London, it may appear similar to a small hotel, guesthouse or be a private home. In general, the further from the centre you stay, the more a B&B will conform to the small, cosy image and the more likely it is that your stay will be in a private home. B&B establishments are categorised as Guest Accommodation and are assessed on a scale of one to five diamonds. The more diamonds, the higher the quality. The assessment takes into account cleanliness, service and hospitality, quality of bedrooms and bathrooms and food served. A B&B could be a simple home with basic amenities or a luxurious property on a small scale."

Aster House is a luxurious property on a small scale and was awarded a prestigious rating of FIVE DIAMOND with a Silver Award by the English Tourism Council ("ETC") under their Quality Assurance Scheme in January 2001. The Award was reaffirmed in June 2002, October 2003 and February 2005 following the annual inspection by ETC inspector.

 

Q. Can we have a "no-smoking" room?

A. We are an entirely "NO-SMOKING" establishment and smoking is strictly not permitted in the House. Guests are advised of our policy at the time of booking.

 

Q. Do you have a restaurant or provide room service?

A. We do not have a restaurant or provide food and drink related room service. Old Brompton Road and Fulham Road are only a stone-throw away from Aster House. Both locations offer a huge range of restaurants, cafés, and pubs. There is also a 24-hour convenience store (similar to 7/11 in USA) that is less than two minutes walk away.

 

Q. What time is breakfast served?

A. Buffet AsterHouse Breakfast is complimentary to in-house guests and is served only between 08:00 am to 09:30 am every morning in L'Orangerie, our conservatory.

 

Q. Can we have a price-break if we were to miss breakfast?

A. Breakfast is complimentary and therefore no price-break will be allowed.  

 

Q. Can you arrange excursion tours for us?

A. We will be pleased to arrange excursion tours for you with Golden Tours.

 

Q. Is there a hairdryer in your guestrooms?

A. There is a hairdryer in every guestroom.

 

Q. What are the amenities in your guestrooms?

A. Amenities in every of our guestroom includes an en-suite bathroom (wc and shower or shower & bathtub), a hairdryer, a remote-controlled colour TV, room safe, direct-dial telephone, phone point for laptop computers, tea & coffee making facilities and independently controlled air-conditioning.

 

Q. What about iron and ironing board?

A. They are available on request.

 

Q. Do you supply power point converter and voltage converter?

A. We will be pleased to loan you a power point converter on request. However, we are not permitted to provide voltage converters to our guests under our insurance policy. Please also be advised that NOT all voltage converters work!!! If you intend to buy a voltage converter for your hair-curler (most likely reason), it may be worth considering buying a curler that has dual voltage (110v ~ 220v).

 

Q. What credit cards do you accept?

A. Presently, we accept VISA and MasterCard only.

 

Q. Can we settle our room bills other than using a credit card?

A. We will be delighted to accept cash or travellers cheques in any major currencies.

 

Q. Can we use our calling or phone cards to make calls from your guestrooms?

A. Please feel free to make calls from your room with your calling or phone cards, there is no charge for the call provide the access number is toll-free (UK0800, not 1 800). Full instructions can be found in the Directory in our guestrooms.

 


Q. Do you have triple room?

A. We do not have triple room. However, we will be pleased to assist with a rollaway for child travelling with two other persons in Room No. 1 and the Poster Suite.  

Q. Do you have family room that can accommodate four people?

A. We do not have quad or family room. Three persons is the maximum number we can accommodate in Room No. 1 and the Poster Suite.

 

Q. Do you have connecting rooms?

A. We do not have connecting rooms. Where possible, we always allocate rooms that are next to or opposite one another.

 

Q. Can we get back the VAT levied on our accommodation bills?

A. VAT paid for services "consumed" in the UK is NOT reclaimable. Unfortunately, your accommodation bills and restaurant bills fall into this category!

 

Q. Do you have parking facilities?

A. We do not have parking facilities at Aster House. There are several underground garages that are about 10 minutes walk away. The cost is approximately GBP50.00 per day! Car parking is an extremely expensive affair in central London. If you can avoid having a car during your stay with us, you can save yourself some serious money!

 

Q. Are there any animals in Aster House?

A. There are no cats, dogs, rabbits and etc. with the exception of human, the two legged kind! We do, however, have a small collection of ducks in our back garden.

 

Q. Is there daylight or windows in the rooms on the lower ground floor?

A. There is daylight in all our guestrooms. There are two superior rooms on our lower ground floor:

Poster Suite - A junior suite with two large windows and a four-poster bed.  

Garden Room – The room faces our back garden and it has a patio door leading to a small patio area.  

 

Q. May we have a very quiet room?

A. Aster House is situated in a residential street off the Old Brompton Road. There is a very small amount of traffic during the day and generally quieten down in the evening/late hours. Unless you are a very light sleeper, you will find that all our rooms are quiet, especially bearing in mind you are in the middle of town.

 

Q. Are your rooms air-conditioned?

A. YES! After two long years of planning, we have finally completed the installation of a FULLY independently controlled air-conditioning system at the end of March 2000. You select the temperature best suits your preference and it can be hot or cold irrespective of the weather outdoor. We are very proud to have completed this project - there are not many "B&B" in London or in the UK for that matter could boast this feature!

 

Q. Is there an ice-machine?

A. There is an ice-machine on our 2nd floor.

 

Q. What time can we have our reserved room?

A. Your reserved room will be available after 2:00 PM on the day of arrival. However, you are very welcome to arrive at Aster House as soon as you are in town and leave your luggage with us.

 

Q. What is the check-out time?

A. Latest checkout time is 11:00 am on the day of departure. We will be pleased to hold your luggage until you are ready for your onward journey.

 

Q. What are the sizes of your rooms?

A. Our guestrooms are located over five floors in a Victorian building. No one room is similar in size or shape to another, the largest room has a four-poster bed and fully marble bathroom with a bathtub.

 

Q. What if we prefer a larger room or a room on the lower / higher floor?

A. We will always do our best to meet your requirements and therefore please kindly inform us of your requirements at the time when the reservation is made.

 

Q. Can we have a king size bed?

A. There is no king size bed in Aster House. If a king size bed is your preference, may we suggest you book a double/twin room where you will find there are 2 single beds side by side (overall size = king).

 

Q. Is it true that your bathrooms are small?

A. Our bathrooms are generally smaller when compared to a purposed built hotel. There were no more than three bathrooms in the building in its original state. When a bathroom is installed into the guestroom, we have tried to allocate more space to the room itself and as a result, most of the bathrooms are relatively smaller in size than we would have liked. However, we believe it is adequate for its intended purposes. If you prefer a larger bathroom, please ask for a superior room - the en-suite bathroom also has a bathtub and is completely marble finished!

 

Q. Can you arrange an airport pickup?

A. We will be delighted to make the arrangement on your behalf. The cost of a pick up service from Heathrow Airport to Aster House for two persons and reasonable amount of luggage is fixed, presently GBP55.00-62.00 (depending on which terminal) for the journey that include 45 minutes of "free waiting time" from the time your plane has landed. For three of more people, please write for a quotation. If you are delayed by customs and/or immigration, there is a scale charge of GBP15.00 per hour pro-rata for additional waiting time. If you are arriving at an airport other than Heathrow, e.g. Gatwick, Stansted or Luton, it will be quicker and cheaper to get into central London by train first, followed by a London taxi.

 

Q. Is there an elevator in Aster House?

A. There is NO elevator (known as lift in England) in Aster House. If your room is on a higher floor, no fear, there is always help with taking your luggage to your room. If you have problem with stairs, please kindly inform us at the time when the reservation is made.

 

Updated on 21st January 2012